Refunds and Returns Policy for BlueLightVisions.com
Effective Date: July 10, 2024
At BlueLightVisions.com, we strive to ensure your complete satisfaction with our blue light blocking glasses for gamers. If for any reason you are not satisfied with your purchase, we offer a fair and user-friendly refunds and returns policy.
1. Return Eligibility
You may return products within 30 days of receipt for a refund or exchange. To be eligible for a return, the following conditions must be met:
- The product must be in its original condition, unused, and in the original packaging.
- The product must be accompanied by the original receipt or proof of purchase.
2. Return Process
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at gaston.tennis80@gmail.com with your order number, the reason for the return, and whether you would like a refund or exchange.
- Receive Return Authorization: Our customer support team will respond within 2 business days with a Return Authorization (RA) number and further instructions.
- Package the Product: Securely package the product in its original packaging, including all accessories, manuals, and documentation. Clearly write the RA number on the outside of the package.
- Ship the Product: Send the package to the following address:Gaston
am Beckerkamp 12,
Hamburg, Germany
Please use a trackable shipping method to ensure we receive your return.
3. Refunds
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund:
- Approval: If your return is approved, a refund will be processed to your original method of payment within 14 days.
- Rejection: If your return is rejected (e.g., due to signs of use or damage), we will notify you and return the product to you at your expense.
4. Exchange Policy
If you wish to exchange a product for a different model or color:
- Initiate Exchange: Follow the same return process as outlined above.
- Processing Exchange: Once we receive and inspect the original product, we will ship the replacement product to you. If there is a price difference, we will either refund the difference or request additional payment.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
6. Return Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the product is defective or the return is due to our error.
- Reimbursement: If the return is due to a defective product or our error, we will reimburse you for the return shipping costs.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at gaston.tennis80@gmail.com with your order number and a description of the issue. We will provide instructions for returning the product and will cover the cost of return shipping. Upon receipt and inspection of the defective product, we will send you a replacement or issue a full refund.
8. Contact Information
If you have any questions or need assistance with the return process, please contact our customer support team:
Email: gaston.tennis80@gmail.com
We are committed to providing you with a hassle-free return experience. Thank you for shopping at BlueLightVisions.com